Support
Need help? Email support@douple.net. Please include your device model, OS version and what happened — screenshots help a lot!
Frequently asked questions
My purchase didn't arrive.
Restart the Game while connected to the internet. If it still hasn't appeared, email us with your store order number (from your Apple or Google receipt).
How do I get a refund?
Refunds are handled by the store: Apple or Google Play.
How do I change ad or tracking choices?
Open Settings in the Game to review your ad consent. You can also reset your advertising ID or turn off tracking in your device's privacy settings. Buying “No Ads” removes ads entirely.
How do I delete my data?
The Game has no account and keeps your progress only on your device, so deleting the Game deletes your data. Advertising data is managed by Google — see the Privacy Policy.
Will my progress move to a new phone?
Not yet — progress is stored on the device. Cloud saves are on our wish list.
Can I change the language?
Yes: Settings → Language. The Game speaks 12 languages and starts in your phone's language.